Family Housing Case Manager

Position: Family Housing Case Manager
Supervisor: Family Housing Program Manager

Department: Residential Programming

Location: Decatur, GA


Job Summary:

The key purpose of this position is to assist clients in obtaining and maintaining the best possible housing solution for their individual circumstances through case management, advocacy, and referrals; ensure that clients receive sufficient and appropriate care and ensure families are transitioned into safe, stable and affordable housing.



  • Represent The United Methodist Children’s Home (UMCH) in the most positive manner with clients, suppliers and the community we serve
  •  Interact effectively with a diverse group of faculty, staff, and clients of our service, learn and use operating practices of UMCH
  •  Handle all information with tact and discretion and recognize the confidential nature of UMCH
  • Follow established standards in the screening, admission, assessment, placement, planning, and termination systems of families
  • Screen all applicants and determines eligibility at intake and when indicated by program; make appropriate referrals as needed
  • Orient all clients on the program policies and procedures
  • Provide Case management for individual clients including: conduct needs assessments, create individualized service plans to achieve self-sufficiency
  • Supervise, coordinate, and provide direct services to families that include but are not limited to:
    • Deliver parenting skills classes
    • Improve financial management skills
    • Teach basic life skills
    • Provide career coaching
    • Provide spiritual support
    • Strengthen support systems
    • Advance educational opportunities
    • Advocate for the family
    • Provide guidance, motivation, counsel, and constructive feedback
  • Make appropriate referrals as needed
  • Serve as the program representative at team meetings presenting the issues and concerns of the clients
  • Increase client’s awareness of available community and agency resources and assist them in accessing these services
  • Coordinate the provision of substance abuse, employment, and mental health services with the appropriate agency/program
  • Develop and maintain partnerships and networks with community agencies that best serve the general specific needs of homeless clients
  • Maintain all client charts and records according to established standards
  • Complete data collection and report requirements for various funding sources utilizing the required data systems
  • Make regular home visits to ensure safety and program guidelines are being met by the client
  • Will check apartments and conduct check-ups of the living conditions as well as health, security.
  • May manage program budgets for security deposits, rent, service match, etc.
  • May collects program fees.
  • May coordinate plumbing, electrical, and physical repairs.
  • Support learning through performance of essential job functions and perform other duties and functions as necessary or as assigned.
  • Participate in staff meetings, in-service training, and workshops deemed appropriate by the Program Manager or Director of Programs
  • Perform other duties as assigned.


Essential Job Requirements:

  • Bachelor’s Degree in Social Work, Human Services or related field and 2+ years of experience working with mental health, disabled, veterans and/or diverse populations; MSW preferred.
  • Certified Addictions Counselor (CAC) or Certified Peer Specialist preferred.
  • Experience with Housing First and Harm Reduction Models preferred.
  • Proficiency in Microsoft applications including Word, Excel and Outlook, HMIS reporting systems; Pathways preferred.
  • Participate in a rotating after-hours support schedule to provide after-hours advisory support to resident in the program in emergency situations.
  • Strong organizational, verbal and written communication skills.
  • Ability to establish and maintain relationships with community partners.
  • Excellent customer service skills.
  • Skilled in documentation.
  • Ability to work in high intensity and emotional atmospheres where clients seek assistance, conflict resolution and verbal de-escalation training preferred.
  • Familiarity with social service and state agency provided assistance programs.
  • CPR and First-Aid certification preferred.
  • Personal qualities of integrity, credibility, and a commitment to and passion for UMCH’s mission.
  • Must have a valid Driver’s license and current insurance.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. General office environment: some stress may occur in meeting development deadlines. Uses office equipment and computer approximately 80% of the work day.

  • Work in an office and community setting
  • May be required to observe general dress code guidelines
  • Sit, stand, walk, bend, lift, move, squat, climb stairs, reach above shoulder level, kneels, pus, or pull intermittently during working hours
  • Is subject to imposed deadlines
  • Has regular contact with clients and their staff, family members, and the general public
  • May be subject to hostile and emotionally upset clients, staff, family members, or the general public
  • May be subject to physically or verbally aggressive clients and may be required to deescalate situations using an evidenced based non physical behavioral intervention
  • Attend and participate in a variety of educational programs designed to increase knowledge and expertise in the field

How to Apply


Please email (no phone calls) your resume using the following guidelines:


  • Email:
  • Subject line: Family Housing Case Manager
  • Cover letter should include (in bulleted form): Experience and qualifications for this position
  • Specific Salary requirements
  • Potential Start Date



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